Privacy Policy

1.Information We Collect

Information you give us. When you request a demo, create an account, or contact us, we collect your name, work email, company name, and job title.

Information we collect automatically. When you visit our website, we collect IP address, browser type, operating system, pages visited, time on page, and referral source. We collect this through cookies and similar tracking technologies described in section 2.

Information from third parties. We may receive information about you from analytics providers, visitor intelligence services, advertising networks, and data enrichment vendors to help us understand and reach our target audience.

2.Cookies and Tracking

We use cookies and similar technologies on fencio.dev. Some are strictly necessary for the site to work. Others are optional and used for analytics, marketing, and visitor intelligence. You can accept or decline optional cookies using the banner at the bottom of this page.

We may use visitor identification and account intelligence providers to help us understand which organizations are interested in our services. These providers may use cookies, IP-based identification, and other technologies to infer company-level information about website visitors.

You can withdraw consent at any time by clearing your cookies and re-selecting your preference on your next visit. Most browsers also allow granular cookie controls under Settings → Privacy.

3.How We Use Your Information

• —Operate and improve the Fencio website and platform
• —Respond to demo requests, support queries, and sales enquiries
• —Send product updates and marketing emails where you have consented or we have a legitimate business interest
• —Measure the effectiveness of our marketing campaigns
• —Detect and prevent fraud or unauthorized access
• —Comply with legal obligations

We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

4.Third-Party Services

We use third-party service providers for analytics, visitor intelligence, customer relationship management, communications, and website operations. These providers may collect and process information about you in accordance with their own privacy policies. We require all third-party providers to handle personal information with appropriate confidentiality and security controls.

5.How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

• —Service providers — vendors who process data on our behalf under contractual data processing agreements
• —Professional advisors — lawyers, accountants, and auditors under confidentiality obligations
• —Legal requirements — when required by law, court order, or valid legal process
• —Business transfers — if Fencio is acquired or merges, personal data may transfer as part of that transaction under equivalent protections

6.Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer period is required by law. Website analytics data is retained for 13 months. CRM and marketing records are retained for the duration of our commercial relationship plus three years. When data is no longer needed, we delete or anonymise it.

7.Your Rights

Depending on where you are located, you may have the following rights regarding your personal information:

• —Access — request a copy of the information we hold about you
• —Correction — ask us to fix inaccurate or incomplete data
• —Deletion — request that we erase your information where no legal basis overrides
• —Objection — object to or restrict certain types of processing
• —Portability — receive your data in a machine-readable format
• —Withdraw consent — at any time, where processing is based on consent

California residents have additional rights under CCPA/CPRA, including the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.

To exercise any of these rights, email us at support@fencio.dev. We will respond within 30 days. We may verify your identity before processing the request.

8.Security

We implement reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. In the event of a confirmed data breach, we will notify affected individuals and relevant authorities as required by applicable law.

If you discover a security issue, please report it to support@fencio.dev.

9.International Transfers

Fencio is based in the United States and processes data primarily in the US. If you are located outside the US, your information may be transferred to and processed in the US. Where we transfer data internationally, we use Standard Contractual Clauses or other lawful transfer mechanisms to ensure your information receives equivalent protection.

10.Children

Fencio is an enterprise B2B product and is not directed at anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, contact us at support@fencio.dev and we will delete it promptly.

11.Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the effective date at the top and, where appropriate, notify you by email. We encourage you to review this Privacy Policy periodically for any updates.

12.Contact Us

If you have questions about this policy or want to exercise your privacy rights, reach us at:

Fencio Inc.
San Francisco, CA, United States
support@fencio.dev